Tag: Primary Care

Managing Difficult Conversations at Work

Photo from Constantin Wenning
NEW: Cohort 3 open for applications! Running Tuesday 8 March

Organised by BNSSG Training Hub and to be delivered by Dr. Vik Mohan (Senior Appraiser and Locum GP), this standalone, brief training session is aimed at non-clinical staff who feel they’d benefit from acquiring the tools for dealing with difficult conversations at work, be it with patients or colleagues.

Cohort 1 [FULL] will be held on Wednesday 19 January (13.00 – 14.30), Cohort 2 [FULL] on Tuesday 8 February (12.30 – 14.00), and Cohort 3 on Tuesday 8 March (12.30 – 14.00).

By the end of a session, attendees will:

  • Have identified the conversations they experience as difficult
  • Have developed their listening skills
  • Have developed their skills in demonstrating acknowledgement and empathy
  • Have practiced using a simple assertiveness tool that helps to build connection
  • Have been introduced to some basic negotiating strategies

Due to the high volume of interest, we have organised for a third cohort to run on Tuesday 8 March; if you would like to apply to join this one, or the waiting lists for the previous cohorts, please do so using the button below.

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          BNSSG GP Cancer Lead Forum [02.02.23]

          Photo from National Cancer Institute (2)
          Running on Thursday 2 February, from 12.30PM - 02.00PM

          The next BNSSG Cancer Lead GP Forum is running from 12.30PM – 02.00PM on Thursday 2 February, to be chaired by Dr. Glenda Beard (Clinical Lead for Cancer and Specialised Commissioning, BNSSG ICB).

          The details of what this forum will cover will be available soon. In the meantime, please do register your interest and we will update you directly in due course.

          BNSSG Cancer Lead GP Forum | 11.01.24

          To register your interest in joining, please complete the sign-up form below.

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                  December 2021 Newsletter

                  Newsletter
                  March 2022 Newsletter

                  Published on Friday 11 March, 2022

                  Newsletter
                  March 2022 Newsletter

                  Published on Friday 11 March, 2022

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                  NEW: Primary Care Induction Day (PCID)

                  Approach to Initiation of Medicines Meds-Op Training

                  NEW: Managing Difficult Conversations at Work training

                  NEW: The Five Behaviours of a Cohesive Multidisciplinary Team programme

                  NEW: First Steps into Leadership training

                  NEW: Preparing for GP Partnership course

                  Buddy Meetings for return-to-work GPs

                  GP Toolkit

                  NEW: FCP / AP Directory Update

                  NEW: Frontline19 Support Services

                  NEW: Portfolio Careers Guide

                  NEW: Training Opportunities & Funding for General Practice Pharmacists

                  NEW: Approach to Long-Term Conditions & Deprescribing Meds-Op Webinar

                  Autumn Skin Cancer Webinar Series

                  Primary Care Induction Day (PCID)
                  • Provided by Avon LMC & BNSSG Training Hub
                  • Early 2022
                  • Held via Microsoft Teams
                  • Open to all primary care staff, clinical and non-clinical

                  Avon LMC and BNSSG Training Hub are set to run a FREE, virtual corporate induction day for all staff new to primary care, early next year — medical and non-medical, clinical and non-clinical alike! After all, shifting into a new working environment can be a difficult process at the best of times, and research shows that induction programmes benefit both employers and employees.

                  This will be a full-day course, covering the following:

                  • An introduction to primary care
                  • Taking it Personally: an introduction to personalised care, patient activation, and support self-management
                  • “What is an ICS / ICP / PCN?”
                  • System partners, and how they can support you
                  • Resilience, well-being, and psychological safety
                  • Statutory & mandatory training requirements
                  • Induction packs which will include template training matrix, checklists for orientation, and orientation

                  The exact date for this training is yet to be set, but if you would like to register your interest (and be sent information when it becomes available directly), please use the button below.

                  Managing Difficult Conversations at Work training
                  • Provided by Dr. Vik Mohan & BNSSG Training Hub
                  • Running on:
                    Wednesday 19 January, 2022 (Cohort 1) | 13.00 – 14.30
                    Tuesday 8 February, 2022 (Cohort 2) | 12.30 – 14.00
                  • Held via Microsoft Teams
                  • Open to non-clinical practice staff

                  To be delivered by Dr. Vik Mohan (Senior Appraiser and Locum GP), this standalone, brief training session is aimed at non-clinical practice staff who feel they would benefit from acquiring the tools for dealing with difficult conversations, either in their contact with patients or with colleagues.

                  By the end of a session, attendees will:

                  • Have identified the conversations they experience as difficult
                  • Have developed their listening skills
                  • Have developed their skills in demonstrating acknowledgement and empathy
                  • Have practiced using a simple assertiveness tool that helps to build connection
                  • Have been introduced to some basic negotiating strategies

                  To register your interest in this training, please click the button below.

                  The Five Behaviours of a Cohesive Multidisciplinary Team programme
                  • Provided by South West Leadership Academy and Enono
                  • Running on Wednesday 19 January, 2022 (cohort 1) and Wednesday 2 February, 2022 (cohort 2) | 9.30 – 13.00, both cohorts
                  • Held via Zoom
                  • Open to established MDTs, or individuals looking to form one, in primary care

                  This programme is designed to enable individuals working in, or wishing to work in, a multidisciplinary team in a primary care network to understand what’s needed in building a cohesive team. Running from 9.30 – 13.00 on two standalone dates, this programme will see you exploring and learning to master these five required behaviours:

                  • Building vulnerability-based trust
                  • Mastering open conflict
                  • Achieving commitment
                  • Embracing accountability
                  • Focusing on results

                  In so doing, team members can expect to work together more efficiently and effectively, and will:

                  • Make better decisions, faster
                  • Tap into the skills and opinions of all members
                  • Avoid wasting time and energy on politicking, confusion, and destructive conflict
                  • Avoid wasting time talking about the wrong issues and revisiting the same topics repeatedly, because of a lack of buy-in
                  • Discuss and agree shared team goals

                  For more information, please click the button below.

                  First Steps into Leadership training
                  • Provided by South West Leadership Academy and Living Potential Consulting
                  • Running on Monday 14 March, 2022 | 13.00 – 15.00
                  • Held via Zoom
                  • Open to all primary care staff

                  This training session is part of the South West Leadership Academy’s Stepping into Leadership Programme, and the first of six modules running through to July 2022. It aims to provide you with the opportunity to understand how your role may be changing within the shifting landscape of primary care, and to start to recognise some of your own leadership strengths.

                  Additionally, through peer discussions, you’ll have a chance to reflect on your career aspirations and the steps you can take along the way.

                  For more information, please click the button below.

                  Preparing for GP Partnership course
                  • Provided by BNSSG Training Hub & PCC
                  • Running on Wednesday 16 March, 2022 | 14.00 – 17.00
                  • Held via Zoom
                  • Open to all primary care staff, clinical and non-clinical

                  In collaboration with PCC, BNSSG Training Hub will once more be running a FREE, virtual course for those aspiring to become practice partners from 14.00 – 17.00 on Wednesday 16 March. Interest is welcomed from a wide range of roles, be it GPs, nurses, pharmacists, allied health professionals, or practice managers.

                  Becoming a GP practice partner can be a daunting transition, and it’s essential to fully understand the responsibilities and liabilities of becoming a practice partner. In addition to providing a broad overview of partnership considerations, this session aims to:

                  • Explore what it means to be a partner
                  • Reflect on how to prepare yourself
                  • Understand what development you might need
                  • Consider agreement types, and what to be aware of
                  • Assess what ‘good looks like’ and what to check for in financials
                  • Signpost to support resources
                  • And more…

                  To reserve a place on this course, please click the first button below.

                  To learn more, please click the second button below to download the brief or contact bnssg.training.hub@nhs.net.

                  Autumn Skin Cancer Webinar Series
                  • Provided by Almirall and Dermal Topical Innovation
                  • Running on Wednesday 10 November | 19.30 – 20.30 & Wednesday 1 December | 19.30 – 20.30
                  • Held via Microsoft Teams
                  • Open to any and all interested parties

                  This webinar series covers a range of skin lesions, virtually and for FREE via Zoom. There are three webinars in total, as follows:

                  • #1: Benign Lesions
                    Delivered by Dr. Tony Downs (Consultant Dermatologist, Exeter Medical) on Thursday 7 October, this webinar is now available to watch on demand. To do so, please click here.
                  • #2: Pre-malignant Lesions
                    To be delivered by Dr. Sandy Anderson (Associate Specialist, Royal Cornwall Hospital Trust) on Wednesday 10 November, this webinar will run from 19.30 – 20.30. Sign up here.
                  • #3: Malignant Lesions
                    To be delivered by Dr. Toby Chave (Consultant Dermatologist, Derriford Hospital) on Wednesday 1 December, this webinar will also run from 19.30 – 20.30. Sign up here.
                  For further information, please use the button below to contact Almirall at becky.blight@almirall.com.
                  Approach to Initiation of Medicines
                  Meds-Op Training
                  • Provided by BNSSG CCG and BNSSG Training Hub
                  • Running on Thursday 16 December | 12.30 – 14.00
                  • Held via Microsoft Teams
                  • Open to any and all interested parties

                  Organised by BNSSG CCG’s Meds-Op Team and BNSSG Training Hub, this is the latest webinar in a programme of polypharmacy and antimicrobial stewardship training set to run from September into the New Year. All sessions will be entirely virtual and are open to all partners across health and care in Bristol, North Somerset, and South Gloucestershire. Attendance is completely FREE, irrespective of your work role or organisation.

                  This webinar will run from 12.30 – 14.00 on Thursday 16 December. To be delivered by Lelly Oboh (Consultant Pharmacist), it will explore the run-up to the initiation of medicines.

                  To register your space, please click the first button below to access the sign-up form.

                  For more information on the programme as a whole, please click the second button below.

                  If you have any questions, please submit them to bnssg.training.hub@nhs.net.

                  GatewayC Webinar: Primary Care Imaging
                  • Provided by GatewayC
                  • Running on Wednesday 8 December | 13.00 – 14.00
                  • Held virtually
                  • Open to any and all interested parties

                  This FREE webinar, organised by GatewayC, will refresh your understanding of which forms of imaging are most suitable for different cancers and how reliable they are.

                  This webinar will feature Dr. Maryna Brochwicz-Lewinski (Consultant Radiologist), and will include an optional LIVE Q&A segment.

                  To register a space, please register via the button below.

                  Portfolio Careers Guide
                  • Provided by BNSSG Training Hub, with insights from portfolio workers from across Bristol, North Somerset, and South Gloucestershire

                  Produced in the autumn of 2021, this guide has been devised to bust myths and share realities! Appropriate for allied health professionalsGPNs, and GPs, the guide explores the diversity of portfolio working – with in-depth looks at the careers of several renowned clinicians – and describes the benefits and challenges of portfolio careers.

                  • What are the practicalities of managing various roles?
                  • What words of wisdom do those already treading this path offer?
                  • How can you thrive in this way of working?

                  We hope you find insights into these questions, and more, in the guide.
                  Begin reading today!

                  To access the guide, please look under ‘Resources’ on the navigation bar or use the button below.

                  Training Opportunities & Funding for General Practice Pharmacists
                  • Provided by BNSSG Training Hub, with signposts to assorted opportunities and funding streams

                  Compiled by Jo Clarke (Profession Lead for Pharmacy), this guide outlines the assortment of training opportunities and funding on offer for clinical pharmacists working in Bristol, North Somerset, and South Gloucestershire — whether they’re funded through the additional roles reimbursement scheme (ARRS), or by the CCG.

                  Version 1.2 is currently available, which was last updated on Wednesday 1 December.

                  To access the guide, please look for it on the ‘Clinical Pharmacist’ summary page or click the button below.

                  Frontline19 Support Services
                  • Provided by Frontline19
                  • Open to all NHS staff, though patient-facing roles are prioritised at present

                  As operational pressures continue to mount, Frontline19 is here to support you — as a FREE, independent, confidential, and nationwide service delivering psychological support to people working on the healthcare frontline.

                  Frontline19 has a vast network of qualified psychological practitioners, to ensure the right help is delivered quickly and easily. Individuals are matched with a qualified professional, and where possible, sessions will work around shift patterns.

                  For more information, please click the button below.

                  Approach to Long-Term Conditions & Deprescribing Meds-Op Webinar
                  • Provided by BNSSG CCG and BNSSG Training Hub
                  • Ran on Wednesday 20 October | 12.30 – 14.00
                  • Appropriate for the whole MDT

                  Organised by BNSSG CCG’s Meds-Op Team and BNSSG Training Hub, this webinar is available to watch on demand. It is included in our Video Library (please click here), but you can watch it below, too.

                  It was delivered by Graham Price (Senior Practice Pharmacist, Fallodon Way Medical Centre) and Laurie Chapman (Senior Clinical Pharmacist, Cadbury Heath Health Centre).

                  Autumn Skin Cancer Webinar Series
                  • Provided by Almirall and Dermal Topical Innovation
                  • Open to any and all interested parties

                  This webinar series is now fully available to watch on demand, for FREE. There were three in total, as follows:

                  Benign Lesions
                  Delivered by Dr. Tony Downs (Consultant Dermatologist, Exeter Medical) on Thursday 7 October. To watch, please click here.

                  Pre-malignant Lesions
                  Delivered by Dr. Sandy Anderson (Associate Specialist, Royal Cornwall Hospital Trust) on Wednesday 10 November. To watch, please click here.

                  Malignant Lesions
                  Delivered by Dr. Toby Chave (Consultant Dermatologist, Derriford Hospital) on Wednesday 1 December. To watch, please click here.

                  For more information, please use the button below to contact becky.blight@almirral.com.

                  Buddy Meetings for return-to-work GPs
                  • Provided by BNSSG Training Hub
                  • Running on Wednesday 26 January | 20.00 – 21.00
                  • Held via Microsoft Teams
                  • Open to GPs returning to work after a short career break

                  The next of BNSSG Training Hub’s GP Buddy Meetings is this Wednesday 26 January, from 20.00 – 21.00. These meetings, arranged by one of the Hub’s GP Fellows, Dr. Pamela Curtis, offer a safe space for GPs returning to work after a short career break (due to parental leave, ill health, or caring responsibilities).

                  This is an opportunity in which to discuss the things that matter to you – be it clinical work, career goals, or your personal well-being – and in a format of your choosing (as a ‘study group, via action learning sets, etc.). Increase your confidence, and support colleagues in a similar boat.

                  To register for the next GP Buddy Meeting, please complete the application form.

                  GP Toolkit
                  • Provided by BNSSG Training Hub, with signposts to assorted partners’ resources

                  GPs, don’t forget about our GP Toolkit; pulled together by one of our fellows, Dr. Alice Blackwell, the toolkit is intended as a career opportunities and resources hub for GPs working in Bristol, North Somerset, and South Gloucestershire.

                  It provides signposts to resources in the following categories:

                  • Leadership
                  • Clinical, Mentoring, & Supervision Skills
                  • Portfolio Career Opportunities
                  • Well-Being Resources
                  • And more…

                  To access the toolkit, simply click the button below.

                  FCP / AP Directory Update
                  •  Provided by Amanda Hensman-Crook (Allied Health Professionals National Clinical Fellow, HEE / Consultant MSK Physiotherapist) and Richard Collier (Lead for the Centre for Advancing Practice in England, HEE)

                  The Centre for Advancing Practice, which is part of Health Education England, is continuing with its plans to recognise the education and training that first contact practitioners and advanced practitioners successfully complete. The Centre’s portal will be the hub through which individuals will provide evidence that they have completed an accredited AP programme or the FCP Roadmap.

                  The Centre is moving into the digital era by bringing forward plans to allow FCPs and ACPs to be able to generate their own ‘digital badges’ once recognised. Next year, they will be developing digital passports which will provide individuals with abilities to link to a range of credentials and qualifications, and to be able to use these in many areas of practice as evidence of Centre recognition.

                  The decision, that was announced at the recent AP Conference, not to pursue the option of a searchable directory that listed clinicians who had successfully completed the recognition process for FCP, or AP, was made to enable the more flexible and functional solution of digital badges. This option also allays concerns that publishing a practitioner directory may give the impression that HEE has a regulatory function, which is not the case. The Centre will continue to list programmes that it has accredited and credentials that it has endorsed.

                  This decision does not impact on the actual recognition process itself. We understand that clinicians who do complete the roadmap will be enabled to create a digital badge from the Centre’s portal. We await further confirmation of exact details and will update when we know more.”

                  Health & Wellbeing Coach

                  #1
                  Questions?

                  If you have any questions relating to health and wellbeing coaches, please send your queries to sarah.ballisat@nhs.net.

                  #2
                  Health and Wellbeing Coaches

                  "HWBCs work alongside people to coach and motivate them through multiple sessions, supporting them to self-identify their needs, set goals, and help them to implement their personalised health and care plan."

                  Source: HEE's Health and Wellbeing Coach Role Overview

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                  What are they?

                  What benefits can they bring?

                  What is the scope of their practice?

                  Is funding available for them?

                  Any case studies?

                  What characteristics, training / qualifications, and competencies should they have?

                  Are there any requirements to receive ARRS funding?

                  Any example job descriptions?

                  Any sample interview questions?

                  What clinical supervision do they need?

                  What should practice induction include?

                  What ongoing support is available for HWBCs?

                  What is a Health & Wellbeing Coach (HWBC)?

                  As part of the PCN multidisciplinary team (MDT), health and wellbeing coaches (HWBCs) use their coaching skills to support patients and service users with lower levels of patient activation in becoming active in reaching their self-identified health and wellbeing goals.

                  As part of their work, HWBCs will:

                  • Work alongside health, social care, community, and voluntary sector providers and MDTs
                  • Provide education and specialist expertise to health staff, thereby improving their skills and understanding of personalised care and behavioural approaches
                  • Raise awareness within a primary care network (PCN) of tools that enable shared decision making (SDM)

                  HWBCs carry out their role using a non-judgemental approach, supporting patients to self-identify existing issues and encouraging proactive prevention of new illnesses. This approach requires strong communication and negotiation skills, in order to promote personal choice and positive risk-taking, while addressing potential consequences and ensuring patients take accountability for their decisions, chosen based on what matters to them.

                  For more information:

                  NHSE / I's Page on HWBCs

                  Provided by NHS England & NHS Improvement (NHSE / I), this short page serves as an introduction to the role of health and wellbeing coaches (HWBCs).

                  To read it, please click here.

                  What benefits can they bring?

                  Health and wellbeing coaches (HWBCs) can bring the following benefits to patients and PCNs.

                  For patients:

                  • Increased levels of patient activation and of preventative behaviours / self-management
                  • Overall improvement in health outcomes
                  • Additional time to address patient goals on an individual level, providing more support for them to pursue their own health goals
                  • Shown to improve two-way communication and partnership working

                  For PCNs:

                  • Increased patient activation can enable fewer visits to general practice, reducing demand for practice services
                  • Reported increase in job satisfaction amongst healthcare staff
                  • Less waste on account of unnecessary tests and medication
                  • Long-term, sustained benefits relating to cost reduction and service development

                  For more information:

                  NHSE / I HWBCs in Yeovil Case Study

                  Provided by Health Education England (HEE), this page offers a succinct look at the education and training requirements, skills and competencies, and work activities of health and wellbeing coaches (HWBCs).

                  To read it, please click here.

                  What clinical supervision do they need?

                  According to NHS England & NHS Improvement (NHSE /I), primary care networks (PCNs) should ensure that health and wellbeing coaches (HWBCs) have regular access to clinical / non-managerial supervision with both a GP and other relevant health professionals. This is to assist with the emotional impact of their work and guide them on how to effectively deal with patient risk factors.

                  NHSE / I have also stated that all primary care networks (PCNs) should ensure their HWBCs have access to four-day health coaching training, including access to a health coaching supervisor who can directly supervise the HWBCs.

                  It should be noted that health coaching supervision is different from clinical and caseload supervision and one-to-one line management.

                  For more information:

                  NHSE / I Welcome Pack for HWBCs

                  Provided by NHS England & NHS Improvement (NHSE / I), this document serves as a welcome pack for health and wellbeing coaches (HWBCs) starting employment in a primary care network.

                  To read it, please click here.

                  What should practice induction include?

                  NHS England & NHS Improvement (NHSE / I) have compiled an induction guide for health and wellbeing coaches (HWBCs) joining a primary care network. This twenty one-page document includes links to an assortment of resources and covers the following topics:

                  • What is personalised care?
                  • What can HWBCs do?
                  • What support should be available for HWBCs?
                  • And more…

                  For more information:

                  NHSE / I Welcome Pack for HWBCs

                  Provided by NHS England & NHS Improvement (NHSE / I), this document serves as a welcome pack for health and wellbeing coaches (HWBCs) starting employment in a primary care network.

                  To read it, please click here.

                  What ongoing support is available for HWBCs?

                  NHS England & Improvement (NHSE / I) have, in their health and wellbeing coach (HWBC) welcome pack, compiled a list of available support structures and mechanisms — including an online learning community, accessible by contacting:

                  england.supportedselfmanagement@nhs.net

                  NHSE / I Services

                  Included in their induction guide for social prescribing link workers (SPLWs)NHS England & NHS Improvement (NHSE / I) have compiled a list of ongoing support and resources, including:

                  • Online health and wellbeing coach learning
                  • National ‘share and learn’ lessons
                  • Learning, developmental, and peer support
                  • Online collaboration

                  To read it, please click here.

                  Personalised Care Institute

                  The Personalised Care Institute has a range of FREE training, resources, and podcasts available for health and wellbeing coaches (HWBC).

                  To find out more, please click here.

                  What is the scope of their practice?

                  According to Health Education England (HEE), a health and wellbeing coach (HWBC) is required to provide one-to-one coaching support for people with one or more long-term conditions, adhering to what is important to them, with the aim of:

                  • Improving people’s knowledge, confidence and skills-levels of ‘patient activation’
                  • Empowering people to improve their health outcomes and sense of wellbeing
                  • Preventing unnecessary reliance on clinical service
                  • Providing interventions such as self-management education and peer support
                  • Supporting people to establish and attain self-identified goals
                  • Working with the social prescribing service to support the triaging of referrals that connect people to the right intervention / community-based activities which support their health and wellbeing
                  • To work as part of a multidisciplinary, multi-agency team to promote health coaching, and to be ambassadors for personalised care and supported self management, modelling the coaching approach in their work

                  This is not an exhaustive list, however.

                  For more information, please read:

                  HEE's Health and Wellbeing Coach Role Overview

                  Provided by Health Education England (HEE), this page offers a succinct look at the education and training requirements, skills and competencies, and work activities of health and wellbeing coaches (HWBCs).

                  To read it, please click here.

                  Is funding available for them?

                  As health and wellbeing coaches (HWBCs) are included on the additional roles reimbursement scheme (ARRS), funding is available for them; from April 2020, this role can be reimbursed at 100% of actual salary plus defined on-costs, up to the maximum reimbursable amount of £35,389 over 12 months.

                  For more information:

                  HEE's Health and Wellbeing Coach Role Overview

                  Provided by Health Education England (HEE), this page offers a succinct look at the education and training requirements, skills and competencies, and work activities of health and wellbeing coaches (HWBCs).

                  To read it, please click here.

                  What characteristics, training / qualifications, and competencies should they have?

                  Health Education England (HEE) advocates that health and wellbeing coaches (HWBCs) should have the following skills and competencies:

                  • Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving
                  • Active and empathic listening
                  • Appropriate use of problem-solving and goal follow-up across sessions to maintain and increase activation
                  • Being responsive and sensitive to the needs and beliefs of the client
                  • Building trust and rapport
                  • Collaborative goal setting
                  • Creating and maintaining a safe and positive relationship
                  • Developed skills to further develop their health coaching through ongoing practice, reflection, and planning as reflective practitioners
                  • Effective questioning
                  • Knowledge and recognition of the core concepts and principles of personalised care, shared decision making, patient activation, health behaviour change, self-efficacy, motivation, and assets-based approaches
                  • Managing and making effective use of time
                  • Managing resistance to change and ambivalence
                  • Providing supportive challenge
                  • Setting and maintaining appropriate boundaries
                  • Shared agenda setting
                  • Shared follow-up planning
                  • Structuring conversations using a coaching approach
                  • Structuring programme and sessional goals
                  • Understanding and applying the health coaching approach and mindset
                  • Using simple health literate communication techniques

                  For more information:

                  HEE's Health and Wellbeing Coach Role Overview

                  Provided by Health Education England (HEE), this page offers a succinct look at the education and training requirements, skills and competencies, and work activities of health and wellbeing coaches (HWBCs).

                  To read it, please click here.

                  Are there any requirements to receive ARRS funding?

                  As noted under ‘Is funding available for them?‘, health and wellbeing coaches (HWBCs) can be reimbursed via the Additional Roles Reimbursement Scheme (ARRS). However, to be eligible for this funding, there are requirements that must be adhered to.

                  For instance, as stated in Annex B of the Network Contract Directed Enhanced Service contract specification 2021 / 22:

                  • B4.1. Where a PCN employs or engages a Health and Wellbeing Coach under the Additional Roles Reimbursement Scheme, the PCN must ensure that the Health and Wellbeing Coach:
                    • is enrolled in, undertaking or qualified from appropriate health coaching training covering topics outlined in the NHS England and NHS Improvement Implementation and Quality Summary Guide, with the training delivered by a training organisation listed by the Personalised Care Institute;
                    • adheres to a code of ethics and conduct in line with the NHS England and NHS Improvement Health coaching Implementation and Quality Summary Guide;
                    • has formal individual and group coaching supervision which must come from a suitably qualified or experienced individual; and
                    • working closely in partnership with the Social Prescribing Link Worker(s) or social prescribing service provider to identify and work alongside people who may need additional support, but are not yet ready to benefit fully from social prescribing

                  For more information:

                  Network Contract DES contract specification 2021 / 22

                  Provided by NHSE / I, this document outlines the Network Contract Directed Enhanced Service (DES) for 2021 / 22.

                  To read it, please click here.

                  Any example job descriptions?

                  According to Health Education England (HEE), sample job descriptions and recruitment packs have been developed by NHS England & Improvement (NHSE / I).

                  An example job description from NHSE / I is linked below.

                  For more information:

                  NHSE / I's Sample JD and Interview Questions

                  Provided by NHS England & Improvement (NHSE / I), this document offers a sample job description and interview questions.

                  To read it, please click here.

                  Any example sample interview questions?

                  NHS England & Improvement (NHSE / I) have produced a recruitment pack featuring sample interview questions.

                  For more information:

                  NHSE / I's Sample JD and Interview Questions

                  Provided by NHS England & Improvement (NHSE / I), this document offers a sample job description and interview questions.

                  To read it, please click here.

                  What are the benefits of employing a Health & Wellbeing Coach?

                  Health and wellbeing coaches (HWBCs) can support patients in making positive choices for their health and wellbeing; consequently, they can lead healthier lives and will be less likely to require the services of health and care centres, reducing the burden of ill-health in the patient population.

                  Any sample case studies?

                  NHS England & NHS Improvement (NHSE / I) have provided the following case study on the effects of health and wellbeing coaches (HWBCs) on patients with long-term conditions in Yeovil.

                  A South Somerset GP interviewed as part of the case study had the following to say:

                  “What’s different is probably the perception of what is possible and permissible. We feel in control rather than being an island under attack retreating from the relentless onslaught of demand on one side and reduction in provision on the other.”

                  For more information:

                  NHSE / I HWBCs in Yeovil Case Study

                  Provided by Health Education England (HEE), this page offers a succinct look at the education and training requirements, skills and competencies, and work activities of health and wellbeing coaches (HWBCs).

                  To read it, please click here.

                  Literature
                  HEE's Health and Wellbeing Coach Role Overview

                  Provided by Health Education England (HEE), this page offers a succinct look at the education and training requirements, skills and competencies, and work activities of health and wellbeing coaches (HWBCs).

                  To read it, please click here.

                  Network Contract DES contract specification 2021 / 22

                  Provided by NHSE / I, this document outlines the Network Contract Directed Enhanced Service (DES) for 2021 / 22.

                  To read it, please click here.

                  NHSE / I HWBCs in Yeovil Case Study

                  Provided by Health Education England (HEE), this page offers a succinct look at the education and training requirements, skills and competencies, and work activities of health and wellbeing coaches (HWBCs).

                  To read it, please click here.

                  NHSE / I's Page on HWBCs

                  Provided by NHS England & NHS Improvement (NHSE / I), this short page serves as an introduction to the role of health and wellbeing coaches (HWBCs).

                  To read it, please click here.

                  NHSE / I's Sample JD and Interview Questions

                  Provided by NHS England & Improvement (NHSE / I), this document offers a sample job description and interview questions.

                  To read it, please click here.

                  A / V resources
                  Health and Wellbeing Coaches - A Typical Day

                  A short video provided by Cumbria City Council, which offers an insight into the day-to-day work of health and wellbeing coaches (HWBCs).

                  To watch it, please click here.

                  [This video was uploaded on 11.07.18.]

                  Apprenticeships in Primary Care Webinars

                  Apprenticeships Promo WS
                  Parts 1 & 2 on Thursday 21 October & Thursday 4 November
                  How can apprenticeships benefit my practice? What is the apprenticeship levy? What are levy transfers? What are T Levels?

                  Do you have questions about the apprenticeships available in primary care — perhaps the questions above, perhaps a couple more?

                  This autumn’s Apprenticeships in Primary Care Webinars are here to provide answers — organised by BNSSG Training Hub, and to be delivered in collaboration with Healthier Together, Avon LMC, and HEE South West, these webinars will run on Thursday 21 October (from 12.00 – 14.00) and Thursday 4 November (from 12.00 – 13.30).

                  They will not only provide a useful overview of apprenticeships, levy options, and the national workforce context, but also explore standards for specific roles and professions: Nursing Associates (NAs), Trainee Nursing Associates (TNAs), Registered Nursing Degree Apprenticeships (RDNAs), and Advanced Clinical Practitioners (ACPs). Part 1 on 21.10.21 will cover NAs, TNAs, and RDNAs, while Part 2 on 4.11.21 will cover ACPs.

                  For detailed information about the webinars’ content and speakers, please expand the boxes below.

                  Part 1 | Thursday 21 October

                  Part 1 will be held on Thursday 21 October (from 12.00 – 14.00) and is set to cover:

                  • Understanding Apprenticeships
                    • What is an Apprenticeship?
                    • What are the benefits?
                  • The current workforce challenge context
                    • National workforce context
                    • Primary care workforce shortfalls
                  • T Levels: the start of the Apprenticeship Journey
                  • Nursing Development & Career Pathways | Levels 1 – 5
                    • Nursing Associates
                    • Trainee Nursing Associates
                    • Registered Nurse Degree Apprenticeships
                  • The Apprenticeship Levy
                    • How is funding acquired?
                    • “Off-the-job” training
                    • Choosing an apprenticeship provider and procurement

                  Speakers to include:

                  • Phil Elverd (Education Faciliator, BNSSG Training Hub)
                  • Richard Francis (Apprenticeship Project Manager, Healthier Together)
                  • James Orpin-Wright (Talent for Care Relationship Manager (Apprenticeships), HEE South West)
                  • Laurence Ross (Schools and College Engagement Project Manager, Healthier Together)
                  • Simon Fuller (Head of Workforce Planning and Intelligence, HEE South West)
                  Part 2 | Thursday 4 October

                  Part 1 will be held on Thursday 4 November (from 12.00 – 13.30) and is set to cover:

                  • Brief Recap: Understanding Apprenticeships
                    • What is an Apprenticeship?
                    • What are the benefits?
                  • Brief Recap: The current workforce challenge context
                    • National workforce context
                    • Primary care workforce shortfalls
                  • Brief Recap: Choosing an apprenticeship provider and procurement
                  • Advanced Clinical Practitioner – Level 7 Apprenticeship standard in primary care

                  Guest speakers to include:

                  • Phil Elverd (Education Faciliator, BNSSG Training Hub)
                  • Richard Francis (Apprenticeship Project Manager, Healthier Together)
                  • Kerri Magnus (Advanced Practice Lead, BNSSG Training Hub)
                  • Simon Fuller (Head of Workforce Planning and Intelligence, HEE South West)

                  Both webinars will be recorded and available to watch on-demand following delivery. There will be a chance for Q&As at the end of both sessions.

                  They are FREE, virtual, and open to all primary care staff, though we encourage the attendance of practice and PCN management staff especially. Please do feel free to send deputies in your stead.

                  To download our primer on the basics of apprenticeships, please click here — it includes a nurse development and careers pathway roadmap produced by Healthier Together.

                  To register your space, please use the button below.

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                          Social Prescribing Link Worker

                          #1
                          Questions?

                          If you have any questions relating to mental health support workers, please send your queries to jeannie.morrice@nhs.net.

                          #2
                          Social Prescribing Link Workers

                          "Link workers give people time and focus on what matters to the person as identified through shared decision making or personalised care and support planning. They connect people to community groups and agencies for practical and emotional support. ."

                          Source: NHS England's Social Prescribing Summary Guide

                          previous arrowprevious arrow
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                          What are they?

                          What benefits can they bring?

                          What is their scope of practice?

                          Is funding available for them?

                          Are there any case studies?

                          What characteristics, training / qualifications, and competencies should they have?

                          Are there any requirements to receive ARRS funding?

                          What employment routes are there?

                          Any example job descriptions?

                          What clinical supervision do they need?

                          What should practice induction include?

                          What ongoing support is available for SPLWs?

                          What are social prescribing link workers (SPLWs)?

                          Social prescribing link workers (SPLWs) serve in a non-clinical capacity to help patients and service users take control of their health and wellbeing; they support individuals in creating a shared plan based on ‘what matters’ to them, and to help them connect with local community and voluntary groups and build up their confidence.

                          Additionally, SPLWs assist local community groups and services in becoming more accessible and sustainable, and support the formation of new ones. They are employed for their listening skills, empathy, and ability to support others.

                          SPLWs work with a wide range of people, including:

                          • Those who are lonely or isolated
                          • Those who need support with their mental health
                          • Those with complex social needs
                          • Those with one or more long-term conditions

                          For more information:

                          Induction Guide for Social Prescribing Link Workers

                          Provided by NHS England & NHS Improvement (NHSE / I), this document serves an induction guide for social prescribing link workers (SPLWs) starting employment in a primary care network.

                          To read it, please click here.

                          Diagram sourced from NHSE / I’s Induction Guide for Social Prescribing Link Workers

                          Why a Social Prescribing Link Worker?

                          One in five GP appointments focus on wider social needs[1], rather than acute medical issues. In areas of high deprivation, many GPs report that they spend significant amounts of time dealing with the consequences of poor housing, debt, stress and loneliness. Social prescribing and community-based support is part of the NHS Long Term Plan’s commitment to make personalised care business as usual across the health and care system and to bring additional capacity into the multi-disciplinary team. This approach aims to reduce pressure on clinicians, improve people’s lives through improved and timely access to health services and strengthen community resilience, meeting the needs of our diverse and multi-cultural communities.

                           

                          Social prescribing enables all primary care staff and local agencies to refer people to a link worker and supports self-referral. Working under supervision of a GP, link workers give people time and focus on what matters to the person, as identified through shared decision making or personalised care and support planning. They will manage and prioritise their own caseload in accordance with the health and wellbeing needs of their local population, and where required discuss and/or refer people back to other health professionals and GPs in the PCN. They also connect people to local community groups and agencies for practical and emotional support. Link workers work within multi-disciplinary teams and collaborate with local partners to support community groups to be accessible and sustainable and help people to start new groups and activities.

                           

                          Social prescribing can support a wide range of people, including (but not exclusively) people:

                          • with one or more long term conditions
                          • who need support with their mental health
                          • who are lonely or isolated
                          • who have complex social needs which affect their wellbeing.

                           

                          There is emerging evidence that social prescribing can lead to a range of positive health and wellbeing outcomes for people, such as improved quality of life and emotional wellbeing.[2] Whilst there is a need for more robust and systematic evidence on the effectiveness of social prescribing,[3] social prescribing schemes may lead to a reduction in the use of NHS services,[4] including GP attendance. 59% of GPs think social prescribing can help reduce their workload.[5]

                           

                          [1] Citizens Advice policy briefing (2015), A very general practice: How much time do GPs spend on issues other than health?

                          [2] Dayson, C. and Bashir, N. (2014), The social and economic impact of the Rotherham Social Prescribing Pilot. Sheffield: Sheffield Hallam University: https://www4.shu.ac.uk/research/cresr/sites/shu.ac.uk/files/socialeconomicimpactrotherham.pdf

                          [3] Bickerdike, L., Booth, A., Wilson, P.M., et. Al. (2017), Social prescribing: less rhetoric and more reality. A systematic review of the evidence, BMJ Open 2017;7: e013384. doi: 10.1136/bmjopen-2016-013384

                          [4] Polley, M. et al. (2017), A review of the evidence assessing impact of social prescribing on healthcare demand and cost implications. London: University of Westminster

                          [5] RCGP (2018), Spotlight on the 10 High Impact Actions: http://www.rcgp.org.uk/aboutus/news/2018/may/rcgpcallsongovernmenttofacilitatesocialprescribingforallpractices.aspx (accessed 2 June 2018)

                          What benefits can SPLWs bring?

                          Principally, social prescribing link workers (SPLWs) can help to ease the workload and release time for GPs and general practice nurses (GPNs), by consulting with patients that do not have an immediate need for medical or nursing attention. In fact, 1-in-5 patients come to practice appointments with a non-clinical issue, which SPLWs can also be better-equipped to deal with.

                          There is evidence that social prescribing can lead to a number of positive health and wellbeing outcomes, including a better quality of life and emotional wellbeing. When implemented properly, SPLWs can support patients and service users in easily connecting with an assortment of local groups and services, including (but not limited to):

                          • Hospital discharge teams
                          • Fire services
                          • Police services
                          • Job centres
                          • Social care services
                          • Housing associations
                          • Voluntary, community, and social enterprise (VCSE) organisations
                          What is their scope of practice?

                          Below is a list of but some of a social prescribing link worker’s (SPLW) key tasks, quoted from NHSE / I’s Social Prescribing Summary Guide.

                          For a fuller account of their scope of practice, please be sure to consult the guide itself, linked below.

                          • Promoting social prescribing, its role in self-management, and the wider
                            determinants of health
                          • Build relationships with key staff in GP practices within the local Primary Care Network (PCN), attending relevant meetings, becoming part of the wider network team, giving information and feedback on social prescribing
                          • Be proactive in developing strong links with all local agencies to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals
                          • Work in partnership with all local agencies to raise awareness of social
                            prescribing and how partnership working can reduce pressure on statutory
                            services, improve health outcomes and enable a holistic approach to care
                          • Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals
                          • Seek regular feedback about the quality of service and impact of social
                            prescribing on referral agencies
                          • Be proactive in encouraging self-referrals and connecting with all local
                            communities, particularly those communities that statutory agencies may find hard to reach
                          • Meet people on a one-to-one basis, making home visits where appropriate within organisations’ policies and procedures. Give people time to tell their stories and focus on ‘what matters to me’. Build trust with the person, providing non-judgemental support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on a person’s assets
                          • Be a friendly source of information about wellbeing and prevention approaches
                          • Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities
                          NHSE / I Social Prescribing and Community-Based Support Summary Guide

                          Provided by NHS England & NHS Improvement (NHSE / I), this document is intended to outline what good social prescribing looks like and assist in implementing it.

                          To read it, please click here.

                          Is funding available for them?

                          Social prescribing link workers (SPLWs) are one of the Additional Roles Reimbursement Scheme (ARRS) roles, and therefore PCNs can receive funding for employing them.

                          According to NHS England & NHS Improvement (NHSE / I), PCNs will be able to receive reimbursement for 100% of the role’s actual full-time equivalent salary, plus employer on-costs (NI and pension) and a contribution.

                          For more information:

                          Network Contract Directed Enhanced Service: Additional Roles Reimbursement Scheme Guidance

                          Provided by NHS England & NHS Improvement (NHSE / I), this guidance document provides information on the Additional Roles Reimbursement Scheme (ARRS).

                          To read it, please click here.

                          This is custom heading element

                          Provided by NHS England & NHS Improvement (NHSE / I), this document is intended to outline what good social prescribing looks like and assist in implementing it.

                          To read it, please click here.

                          Are there any case studies?

                          As it turns out, NHSE / I have helpfully put together a page full of case studies for the social prescribing link worker (SPLW) role.

                          To access it, please use the button below.

                          What employment routes are there?

                          As it turns out, NHSE / I have helpfully put together a page full of case studies for the social prescribing link worker (SPLW) role.

                          To access it, please use the button below.

                          What can a Social Prescribing Link Worker do?

                          Social Prescribing Link Workers give people time and focus on what matters to the person as identified in their care and support plan. They connect people to community groups and agencies for practical and emotional support and offer a holistic approach to health and wellbeing, hence the name ‘social prescribing’.

                          Social prescribing enables patients referred by general practice, pharmacies, multi-disciplinary teams, hospital discharge teams, allied health professionals, fire service, police, job centres, social care services, housing associations and voluntary, community and social enterprise (VCSE) organisations get the right care for them.

                          Link workers typically work with people over 6-12 contacts (including phone calls and face to face meetings) over a three-month period with a typical caseload of up to 250 people, depending on the complexity of people’s needs.

                          NHS England Link

                          The above information can be found at NHS England » Expanding our workforce

                          Previous relevant experience

                          Although these are not strict as a guide, relevant experience might include the following:

                          • Worked with people with support needs previously in a key worker/ case manager type role and those who have a broad understanding of the wider determinants of health
                          • Supported and motivated people to make changes in their lives, helping the person to make plans based on what matters to them
                          What patients would be suitable to be referred to a SPLW?

                          Social prescribing works for a wide range of people, including people:

                          • with one or more long-term conditions
                          • who need support with their mental health
                          • who are lonely or isolated
                          • who have complex social needs which affect their wellbeing.

                          From a GP perspective practice teams should consider those patients that are frequent attenders with often unexplained physical symptoms, social isolation, mental health difficulties, and poorly controlled long-term conditions.

                          What’s the difference between social prescribing and active signposting?

                          “Active signposting” schemes generally involve existing staff in general practices, libraries and other agencies providing information to signpost people to community groups and services, using directories and local knowledge. They offer a light touch approach which works best for people who are confident and skilled enough to find their own way to community groups.

                          Social prescribing is different in that it focuses its support on people who lack the confidence or knowledge to approach other agencies or to get involved in community groups on their own. The personalised support of social prescribing link workers gives people time and confidence to work on the underlying issues which affect their health and wellbeing.

                          Any Sample Case Studies?

                           A primary care navigator helped John to get his life back and address his ongoing health and social needs

                          Case study summary

                          John’s Primary Care Navigator talks about how he accessed a social prescribing primary care navigator via his GP after the death of his mum and losing his job. After working out what matters to John she was able to help him address his critical health, mental and financial issues, including now  accessing benefits and services he was entitled to and other medical support.

                           

                          John is in his mid 60’s. He lives alone in a two bedroom flat situated in a tower block, which was left to him by his mother who sadly died in 2013. Since then, John’s health had deteriorated.  As well as poor control of his chronic diseases he then began to suffer from depression after the loss of his mother and being made redundant.

                          John was referred to the primary care navigator via his GP to see if we could help him in anyway. At first John was reluctant to engage with the primary care navigator as he felt embarrassed and lost and at an all-time low.  We asked John if he would like to pop in for an informal chat, we made this on a regular basis. We began to build a relationship of trust and John began to communicate to us with ease.

                          He had cared for this mother and his benefits were all stopped when she died, to the point that he could not buy food. John suffered mentally and financially.

                          Over a period of eight months, we worked alongside foodbanks, The Salvation Army, The Green Doctor, Age UK and Citizens Advice Bureau and worked hard to make sure he could access the benefits and services he was entitled to. This enabled us to support John with food, clothes, paying off debts and energy efficient items for the home.

                          We also supported John in benefit advice and eventually won his appeal to unblock his benefit of £50 so he could feed himself. We then provided providing crucial medical information which helped to unlock another benefit and the funding was then backdated. It also now entitled him to other benefits too.

                          All this meant that he could now continue to live in his own house and look after himself. His health has improved and is now in control. John now looks forward to his weekly meet at the local Luncheon Club.

                          John keeps thanking us for all we did for him but if we did not have access to social prescribing then it would not have been possible to achieve what has been done. John knows that we will always be available if he needs us.

                           

                          A day in the life of a SPLW?

                          The following ‘day in the life’ was sourced from a case study from another social prescribing organisation (see web link below):

                          AS PART OF ELEMENTAL’S MISSION TO SHINE A LIGHT ON SOCIAL PRESCRIBING AND HIGHLIGHT ALL THE GREAT WORK TO THAT TAKES PLACE ACROSS THE FORWARD THINKING AND INSPIRING ORGANISATIONS THAT WE WORK WITH, OUR NEW ‘DAY IN THE LIFE OF’ FEATURE AIMS TO RAISE AWARENESS OF THE PEOPLE ON THE GROUND THAT ARE EMPOWERING COMMUNITIES AND CHANGING LIVES THROUGH SOCIAL PRESCRIBING.

                          In our first feature, Rachel Studzinski, SPRING Social Prescribing Development worker for Health in Mind, a mental health and wellbeing charity in Scotland, explains more about her role as a link worker

                          ABOUT SPRING

                          The SPRING social prescribing programme is a community led and holistic approach to wellbeing in the Scottish Borders. My role is to support people to identify what is important to them and how they can make positive changes in their lives to achieve their goals through accessing local services, groups and activities.

                          No two days are ever the same, and I split my time between working from the different Health in Mind offices in our communities and getting out and about to talk to as many people as possible about social prescribing and how our programme can support a wide range of people working in health and wellbeing.

                          For example, I have been working with midwives in the area to raise awareness of our programme and its potential to support new mums with some of the challenges they face.

                          CREATING A SOCIAL PRESCRIBING CULTURE

                          This awareness raising work is really important because I spend a lot of my time trying to track down the right people in the NHS. There is a real communication job to do with social prescribing for anyone trying to reach in and we know that to tackle this need to go out into the community and not wait for people to come to us.

                          It’s so vital that we have NHS professionals on board to deliver social prescribing to its full potential, and to do that we need to create a new mindset that really understands how the social model can complement and enhance medical models.

                          The NHS might be the gateway, but it’s all about bridging the gap between statutory and non-statutory services, this is where the success to social prescribing lies and we need to work hard to create this culture.

                          We are lucky in the Borders that there’s a lot of support for social prescribing in the NHS, but we know that this is not a nationwide experience and I think the sector needs to work to avoid the ‘postcode lottery’ effect where it’s an option available to some but not others.

                          WORKING WITH GP PRACTICES

                          A large part of my work involves working with GP practices as this is the primary route of our referrals to the programme.

                          We have 13 GP practices signed up at the moment, with two more coming on board in the next few months. Some practices refer more than others, but all referrals come to us through Elemental’s social prescribing platform, which makes it so quick and easy for us.

                          We receive referrals through the Elemental system directly from the GP in real time, enabling me to respond quickly and set up appointments within a week.

                          TAKING TIME TO ASSESS PEOPLE’S NEEDS

                          The first step in any social prescribing referral is to go and meet the patient and have an hour to an hour and a half assessment where we look at each area of their life to identify where they want support and what they want to change in their lives. While this part of the assessment is fairly clinical at this stage, it’s important because this is what translates back for statutory services.

                          Once that is completed, I always add a personal goal in, which can be anything from ‘I would like to feel less isolated’, to ‘I would like to feel more confident’. Then we work together to do a smart goal around that which enables us to find the right social prescribing activity for them.

                          Once we have an idea of what they are looking for we can start to suggest things that are happening in their areas for them to try. As a link worker I see my role as facilitating what the social prescription might be, but really empowering the individual to choose the activities that work for them, whether that’s learning something new, ice skating, swimming or even sky diving!

                          SEEING THE DIFFERENCE

                          The most rewarding part of my role is seeing people thrive as they go through the programme.

                          For example, a lady I have been working with was referred to the programme for weight management after she’d been to different wellbeing teams who thought that they’d done all they could and after assessing her diet, felt that she needed to be referred into exercise classes.

                          However, through our referral we realised her needs were completely different. Through my initial assessment we identified that she had been diagnosed with arthritis and had a history of depression. She had been prescribed steroids which were causing her to gain weight, which was impacting on her confidence and triggering her depression. This in turn was affecting her relationship with her husband and her son. It was a real cyclical effect that was causing her to feel isolated.

                          She realised that she needed to change this cycle so together we developed her plan and I was able to look at activities to support her. She felt that she couldn’t go to the gym because of the pain it caused her knees, so I suggested swimming.

                          Getting a swimming costume was a big deal for her because of her body image challenges and it took us two or three weeks to overcome that, through lots of reassurance and text message conversations, and I was delighted when she text me one day to say she’d got a costume in the brightest colour she could find!

                          From there, we went swimming together. By the end of the 12 interventions that SPRING offered, she’d reached 76 lengths and was reporting that she’d lost five pounds, had started gardening at home again which she’d previously had to stop because of the pain caused by her arthritis, and found that her relationships were improving.

                          She was also able to walk longer distances before experiencing pain, particularly when shopping.

                          For me, this is a shining example of social prescribing in action.

                          THE FUTURE OF SOCIAL PRESCRIBING

                          The future is bright for social prescribing and link workers have a pivotal role to play in enabling it to fulfil its potential.

                          Developing partnerships will continue to be crucial, particularly in the voluntary sector where resources are tight. This is something that we need to continue to focus on, as well as developing that culture change within the NHS, whilst not losing sight of the fact that social prescribing must always be community led to be successful, whatever the pathway.

                          Volunteering is also an area at SPRING that I am working to develop. I’ve realised that I can’t fit every personality type of people that might be referred to us, and we need to continue to offer people diversity, and so I am currently recruiting volunteers to support this, which is proving a big success.

                          The more we can raise awareness of the real difference that community led social prescribing initiatives can make, the more lives we’ll be able to change and I’m really excited for what lies ahead for our work.

                          rachel studinksi

                          Rachel Studzinski, Health in Mind, SPRING Social Prescribing Development Worker

                          Rachel is passionate about equality and supporting social change that drives equality. She is the Health in Mind, Spring Social Prescribing Development Worker in the Scottish Borders. Heer role involves working collaboratively with primary care to offer non-medical interventions to patients.

                          What characteristics, training / qualifications, and competencies should they have?

                          There are no formal qualifications or competencies required to become a social prescribing link worker (SPLW). However, it is recommended that one has the following:

                          • An understanding of the wider determinants of health, including social, economic, and environmental factors, and their effect on individuals, communities, and families
                          • Demonstrable commitment to professional and personal development
                          • Experience of partnership / collaborative working, and of building relationships across a variety of organisations
                          • Experience of working directly in a community development context, adult health and social care, learning support or public health / health improvement (including unpaid work)
                          • Knowledge of the personalised care approach
                          • NVQ Level 3, Advanced level or equivalent qualifications or working towards (recommended by NHS, but entirely up to local partners whether or not this is included, so you may want to check)
                          • Training in motivational coaching and interviewing, or equivalent experience

                          Additionally, NHS Careers recommend that SPLWs possess the following characteristics:

                          • Excellent listening and communication skills
                          • Empathy
                          • Emotional resilience
                          • Open-mindedness
                          • A willingness to work as part of team
                          • Good IT and record keeping skills
                          • A willingness to undertake training and develop skills

                          For more information:

                          NHS Health Careers: Social Prescribing Link Worker

                          The NHS Health Careers page on social prescribing link workers (SPLWs).

                          To read it, please click here.

                          Are there any requirements to receive ARRS funding?

                          As noted under ‘Is funding available for them?‘, social prescribing link workers (SPLWs) can be reimbursed via the Additional Roles Reimbursement Scheme (ARRS). However, to be eligible for this funding, there are requirements that SPLWs must adhere to.

                          For instance, as stated in Annex B of the Network Contract Directed Enhanced Service contract specification 2021 / 22:

                          • B3.3. Where a PCN employs or engages one or more Social Prescribing Link Workers under the Additional Roles Reimbursement Scheme or sub-contracts provision of the social prescribing service to another provider, the PCN must ensure that each Social Prescribing Link Worker providing the service has the following key responsibilities in delivering the service to patients:
                            • as members of the PCN’s team of health professionals, take referrals from
                              the PCN’s Core Network Practices and from a wide range of agencies to
                              support the health and wellbeing of patients;
                            • assess how far a patient’s health and wellbeing needs can be met by
                              services and other opportunities available in the community;
                            • co-produce a simple personalised care and support plan to address the
                              patient’s health and wellbeing needs by introducing or reconnecting
                              people to community groups and statutory services, including weight
                              management support and signposting where appropriate and it matters to the person;
                            • evaluate how far the actions in the care and support plan are meeting the
                              patient’s health and wellbeing needs;
                            • provide personalised support to patients, their families and carers to take
                              control of their health and wellbeing, live independently, improve their
                              health outcomes and maintain a healthy lifestyle;
                            • develop trusting relationships by giving people time and focus on ‘what
                              matters to them’;
                            • take a holistic approach, based on the patient’s priorities and the wider
                              determinants of health;
                            • explore and support access to a personal health budget where
                              appropriate;
                            • manage and prioritise their own caseload, in accordance with the health
                              and wellbeing needs of their population; and
                            • where required and as appropriate, refer patients back to other health
                              professionals within the PCN.”

                          For more information:

                          Network Contract DES contract specification 2021 / 22

                          Provided by NHSE / I, this document outlines the Network Contract Directed Enhanced Service (DES) for 2021 / 22.

                          To read it, please click here.

                          What clinical supervision do they need?

                          As noted in the Network Contract Directed Enhanced Service contract specification 2021 / 22, a primary care network (PCN) should provide a GP supervisor for the social prescribing link worker(s) (SPLWs).

                          NHS England & NHS Improvement (NHSE / I) elaborate on the specifics of this supervision in their induction guide, as follows:

                          “Your PCN will appoint a GP supervisor to provide direct supervision for your work. They will meet you regularly, provide line management, address any issues or concerns and help you to succeed in the role. This will include ensuring that you can raise patient-related concerns (such as abuse, domestic violence, or other safeguarding issues) and can refer individuals back to other health professionals as relevant, for further support, review or monitoring.

                          Where social prescribing link workers are employed by a partner ‘social prescribing provider’ agency, the GP supervisor will still be required. In this arrangement, the GP supervisor will also need to involve the partner organisation in regular progress updates about your role, enabling clear lines of accountability, effective, seamless, joint working and problem-solving challenges together.”

                          The guide also adds, separate from having a GP supervisor, that:

                          “As well as the ongoing support you will receive from the GP supervisor, you should have regular access to clinical or non-managerial supervision both with your GP supervisor and other relevant health professionals within the PCN. This ‘clinical’ or non-managerial supervision will help you to manage the emotional impact of your work and be guided by clinicians on dealing effectively with patient risk factors.”

                          For more information:

                          Induction Guide for Social Prescribing Link Workers

                          Provided by NHS England & NHS Improvement (NHSE / I), this document serves an induction guide for social prescribing link workers (SPLWs) starting employment in a primary care network.

                          To read it, please click here.

                          What should practice induction include?

                          Conveniently, NHS England & NHS Improvement (NHSE / I) have put together an induction guide for social prescribing link workers joining a primary care network. This seventeen-page document can signpost you to a range of resources and covers the following topics:

                          • Why does social prescribing matter?
                          • Who do you work for — and what is a primary care network?
                          • What will be you be doing as a social prescribing link worker?
                          • And more…

                          For more information:

                          Induction Guide for Social Prescribing Link Workers

                          Provided by NHS England & NHS Improvement (NHSE / I), this document serves an induction guide for social prescribing link workers (SPLWs) starting employment in a primary care network.

                          To read it, please click here.

                          What ongoing support is available for SPLWs?

                          NHS England & NHS Improvement (NHSE / I) have, in their social prescribing link worker (SPLW) induction guide, compiled a list of available support structures and mechanisms — including an online learning community, accessible by contacting england.socialprescribing@nhs.net.

                          The Hub's SPLW Lead

                          Our Profession Lead for Social Prescribing Link Workers (SPLWs) is Jeannie Morrice, here to provide a point of contact for this role, help set objectives and career goals, and to keep you in the loop with SPLW-related work.

                          Jeannie can be contacted at jeannie.morrice@nhs.net using the button below.

                          NHSE / I Services

                          Included in their induction guide for social prescribing link workers (SPLWs), NHS England & NHS Improvement (NHSE / I) have compiled a list of ongoing support and resources, including:

                          • Learning, developmental and peer support
                          • Regional learning co-ordinators
                          • Online link worker learning
                          • Online collaboration

                          To read it, please click here.

                          Example Job Description?

                          Health Education England (HEE) have not yet produced a template job description. Please check back for future updates.

                          What supervision do I need to provide?

                          See technical annexe

                          What Training & Development is available for SPLW?

                          Training and support from NHSE/I & HEE:

                           

                           

                           

                           

                           

                           

                           

                          Training & Support from the BNSSG Training Hub:

                           

                          • BNSSG Training Hub has worked with the 6 locality VCSE anchor organisations to create peer support groups for SPLWs. All BNSSG PCN link workers have been invited to attend their local group. The peer support groups started in summer 2020 and are currently running once a month. Please contact sarah.ballisat@nhs.net for more information

                           

                          • The BNSSH Training Hub have a SPLW Professional Lead to support SPLWs working in primary care in BNSSG and their employing PCNs. Our SPLW Lead is Jeannie Morrice, jeannie.morrice@nhs.net

                           

                          Personalised care training:

                          The recommended training for SPLWs is as follows:

                          (Modules include: Core skills, Shared Decision Making, Personalised Care & Support Planning, Person Centred Approaches)

                           

                           

                          Please note the BNSSG Training Hub are hoping to provide an accredited 2-day health coaching course from Spring/Summer 2022

                          Initial Support

                          See technical annexe for induction

                           

                           

                           

                           

                          Previous experience required?

                          There are no set entry requirements for this role because your life experience, personal qualities and values are generally more important than qualifications.

                          Some employers may ask for basic numeracy and literacy plus some IT skills and relevant work experience. Some may also require a qualification at level 3.

                          Once in a role, you will receive training and development to support you.

                          Health Careers Webpage

                          Pleased full details of requirements etc on the health careers site: Social prescribing link worker | Health Careers

                          The DES Role Descriptors

                          Below is the Network DES particulars for the SPLW role:

                          The Network Contract DES provides reimbursement for three personalised care roles based in primary care: Social Prescribing Link Workers, Health and Wellbeing Coaches and Personalised Care Coordinators. These roles form a resource for GPs and other primary care professionals to provide an all-encompassing approach to personalised care. In the context of the COVID-19 outbreak, these roles can also play a vital role in maintaining the health and wellbeing of those otherwise at risk of loneliness and social isolation. A single point of access is required for these roles to ensure that people receive the right support at the right time and to reduce the burden on general practice. This would generally be via the Social Prescribing Link Worker(s) who work with the other two roles to triage referrals.

                          8.5.2. A PCN’s Core Network Practices must identify a first point of contact for each Social Prescribing Link Worker, Health and Wellbeing Coach and Care Coordinator, in order to provide general advice and support, and (if different) a GP to provide supervision. This can be one or more named individuals within the PCN. Individual and group coaching supervision for the Health and Wellbeing coach role must also be available from a suitably qualified or experienced health coaching supervisor.

                          8.5.3. A PCN’s Core Network Practices must ensure the Social Prescribing Link Worker(s), Health and Wellbeing Coach(es) and Care Coordinator(s) can discuss patient related concerns and be supported to follow appropriate safeguarding procedures (e.g. abuse, domestic violence and support with mental health) with a relevant GP. This GP may be the patient’s named accountable GP, or another GP within the relevant Core Network Practice as appropriate.

                          8.5.4. Supporting guidance providing further information to help PCNs employ or engage Social Prescribing Link Workers, Health and Wellbeing Coaches and Care Co-ordinators is available at: a. Social prescribing link workers

                          Network Contract DES

                          Finance & Network DES

                          Below is the Network DES particulars for the SPLW role:

                          The Network Contract DES provides reimbursement for three personalised care roles based in primary care: Social Prescribing Link Workers, Health and Wellbeing Coaches and Personalised Care Coordinators. These roles form a resource for GPs and other primary care professionals to provide an all-encompassing approach to personalised care. In the context of the COVID-19 outbreak, these roles can also play a vital role in maintaining the health and wellbeing of those otherwise at risk of loneliness and social isolation. A single point of access is required for these roles to ensure that people receive the right support at the right time and to reduce the burden on general practice. This would generally be via the Social Prescribing Link Worker(s) who work with the other two roles to triage referrals.

                          8.5.2. A PCN’s Core Network Practices must identify a first point of contact for each Social Prescribing Link Worker, Health and Wellbeing Coach and Care Coordinator, in order to provide general advice and support, and (if different) a GP to provide supervision. This can be one or more named individuals within the PCN. Individual and group coaching supervision for the Health and Wellbeing coach role must also be available from a suitably qualified or experienced health coaching supervisor.

                          8.5.3. A PCN’s Core Network Practices must ensure the Social Prescribing Link Worker(s), Health and Wellbeing Coach(es) and Care Coordinator(s) can discuss patient related concerns and be supported to follow appropriate safeguarding procedures (e.g. abuse, domestic violence and support with mental health) with a relevant GP. This GP may be the patient’s named accountable GP, or another GP within the relevant Core Network Practice as appropriate.

                          8.5.4. Supporting guidance providing further information to help PCNs employ or engage Social Prescribing Link Workers, Health and Wellbeing Coaches and Care Co-ordinators is available at: a. Social prescribing link workers – https://www.england.nhs.uk/publication/social-prescribing-link-workers

                          This can be found in the Network DES contract document, in chapter 8: Document template (england.nhs.uk)

                          Here is a reference guide, provided by NHS England which is aimed at primary care for the social prescribing link worker role:

                          NHS England report template – data icon

                          Finance and DES-supported roles

                          This can be found in the Network DES contract document, in chapter 8: Document template (england.nhs.uk)

                          Here is a reference guide, provided by NHS England which is aimed at primary care for the social prescribing link worker role:

                          NHS England report template – data iconB0431-network-contract-des-specification-pcn-requirements-and-entitlements-21-22

                          Network Contract Links

                          This can be found in the Network DES contract document, in chapter 8: Document template (england.nhs.uk)

                          Here is a reference guide, provided by NHS England which is aimed at primary care for the social prescribing link worker role:

                          NHS England report template – data iconB0431-network-contract-des-specification-pcn-requirements-and-entitlements-21-22

                          Finance and DES-supported roles

                          This can be found in the Network DES contract document, in chapter 8: Document template (england.nhs.uk)

                          Here is a reference guide, provided by NHS England which is aimed at primary care for the social prescribing link worker role:

                          NHS England report template – data iconB0431-network-contract-des-specification-pcn-requirements-and-entitlements-21-22

                          Personalised Institute training links

                          Health Careers Webpage

                          Pleased full details of requirements etc on the health careers site: Social prescribing link worker | Health Careers

                          Literature
                          Induction Guide for Social Prescribing Link Workers

                          Provided by NHS England & NHS Improvement (NHSE / I), this document serves an induction guide for social prescribing link workers (SPLWs) starting employment in a primary care network.

                          To read it, please click here.

                          Network Contract DES contract specification 2021 / 22

                          Provided by NHSE / I, this document outlines the Network Contract Directed Enhanced Service (DES) for 2021 / 22.

                          To read it, please click here.

                          NHSE / I Case Studies

                          Provided by NHS England & NHS Improvement (NHSE / I), this webpage features a wealth of case studies on social prescribing link workers.

                          To read it, please click here.

                          Network Contract Directed Enhanced Service: Additional Roles Reimbursement Scheme Guidance

                          Provided by NHS England & NHS Improvement (NHSE / I), this guidance document provides information on the Additional Roles Reimbursement Scheme (ARRS).

                          To read it, please click here.

                          NHSE / I Social Prescribing and Community-Based Support Summary Guide

                          Provided by NHS England & NHS Improvement (NHSE / I), this document is intended to outline what good social prescribing looks like and assist in implementing it.

                          To read it, please click here.

                          NHS Health Careers: Social Prescribing Link Worker

                          The NHS Health Careers page on social prescribing link workers (SPLWs).

                          To read it, please click here.

                          A / V resources
                          Social prescribing in practice: supporting social prescribing link workers

                          A series of short films produced by NSHE / I, exploring the impact that social prescribing can make on people, communities, and systems.

                          To watch it, please click here.

                          [This video was uploaded on 25.01.22.]

                          Cancer Screening Awareness Session

                          Photo from National Cancer Institute
                          On Thursday 7 October

                          From 12.45 – 14.00 on Thursday 7 October, Dr. Glenda Beard (Macmillan GP Cancer Lead), Georgia Diebel, and Trudi Smith (both Cancer Research UK Facilitators) will be delivering an information session on cancer screening for practices in Bristol, North Somerset, and South Gloucestershire.

                          The session is open to the whole practice team, including admin, reception, IT, secretaries, HCAs, social prescribing link workers (SPLWs), practice managers, and PCN project managers. The whole practice team can make changes that are patient-facing, but also systems- and processes-facing. A collective, ‘community of practice‘ approach is encouraged.

                          To reserve your place, please click the button below.

                          Aims of the session

                          This session will:

                          • Update participants about cancer screening
                          • Increase knowledge of and confidence in working with your team to increase screening participation
                          • Consider how to address barriers to screening uptake
                          Topics to include

                          This session will cover:

                          • Cancer info and cancer facts
                          • Lifestyle and cancer prevention
                          • National Cancer Screening Programmes
                          • Local uptake and barriers to participation
                          • Resources and support to fulfil 2021 / 22 QoF QI & DES Contract

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                                  HEE FCP (Paramedic) Roadmap Stage 1 Webinar

                                  Photo by Matt Duncan

                                  HEE FCP (Paramedic) Roadmap Stage 1 Webinar

                                  On the evening of Tuesday 14 September, we delivered a free webinar on the HEE FCP (Paramedic) Roadmap to Practice. Lily Dixon, the Training Hub’s Paramedic Lead facilitated alongside Kerri Magnus (Advanced Practice Lead( and Rachel Butt (qualified HEE Roadmap Supervisor).

                                  The webinar was intended to help dispel the uncertainty around the Roadmap‘s portfolio route, with Lily mapping herself against stage 1 of the Roadmap and designing her personal development plan against stage 2; this, in combination with her responses to the knowledge, skills, and attributes (KS&A) section, provided the basis for an exploration of examples of potential portfolio evidence.

                                  Please find the template spreadsheet developed by Lily below.

                                  HEE FCP (Paramedic) Portfolio Template

                                  To download the template Excel spreadsheet produced by our Paramedic LeadLily Dixon, please click the button below.

                                  Recent news

                                  “Inequalities and Barriers to Cervical Screening” Education Event

                                  For GPs struggling with workload pressures and burnout

                                  GP Peer Support Pilot

                                  For GPs struggling with workload pressures and burnout

                                  Invigorate: Mid-Career GP Event

                                  Invigorate your career, on Weds 23 March!

                                  Preparing for GP Partnership Course

                                  Photo from LinkedIn Sales Solutions
                                  Running Wednesday 14 September, 2022, and Wednesday 15 March, 2023

                                  Becoming a GP practice partner can be a daunting transition, and it’s essential to fully understand the responsibilities and liabilities of being one. The legalities of partnership agreements can be complex; this includes agreement types, contracts, obligations, and practice finances.

                                  In collaboration with the Practice Managers Association (PMA), BNSSG Training Hub will be again be running this FREE, virtual course for those aspiring to become practice partners. The aim for the session is to explore what it means to be a GP Partner, what to consider and how to prepare yourself and understand what development you might need. It’s important also to know the risks and what you need to look for. Here are the key areas the session will focus on:

                                  Partnerships
                                  • Agreement types and what to be aware of
                                  • Contracts (GMS & PMS)
                                  • Company types and what to be aware of and implications
                                  • Partnership clauses around personal issues, such as parity, parental leave, and cooling-off periods, etc.
                                  • What are my rights, obligations, and who can support me? (BMA) & what can I negotiate?
                                  Practice Finances
                                  • What ‘good’ looks like and what to check for in the financials — as opposed to actual pages in the finance pack, what should I look for?
                                  • Partnership salaries and profit share
                                  • Estates management
                                  • What are the major income streams in general practice?
                                  • Once joined, how can you maximise income streams?
                                  Support
                                  • Support resources for circulation
                                  Who is this for?

                                  This training is open to:

                                  • GPs
                                  • General practice nurses (GPNs)
                                  • Allied health professionals (AHPs)
                                  • Pharmacy professionals
                                  • Practice management staff (e.g., practice managers, business managers, and operations managers)
                                  Can I see the agenda?

                                  When and where will this be?

                                  This training will be delivered remotely, via either Microsoft Teams or Zoom. You can attend on one of the one following dates:

                                  • Wednesday 14 September, 2022 | 02.00PM05.00PM
                                  • Wednesday 15 March, 2023 | 02.00PM05.00PM

                                  If you have any questions or concerns, please contact bnssg.training.hub@nhs.net.

                                  To register your interest in this training, please complete the sign-up form.

                                  Sign-up Form Here

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                                          General Practice Teaching Workshops

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                                          General Practice Teaching Workshops

                                          BNSSG Training Hub has arranged for a series of online workshops to be run this autumn, exploring the themes of Well-Being, Shared Decision Making, and Risk Management. Spearheaded by Dr. Alice Blackwell, one of the Hub’s GP Fellows, these workshops are principally aimed at newly-qualified GPs, GPNs, and ANPs, but admission may be opened up to a wider audience in due course — please keep an eye out!


                                          Further information on each of the workshops is available below:

                                          Well-Being Workshop

                                          Running from 14.0017.30 on Tuesday 5 October, to be delivered by Hannah Miller (Founding Director of Sidekick and Gallup-certified Strengths Coach), this session will consider:

                                          • How is your well-being?
                                          • Gallup research into well-being – rooted in science and actionable in your daily life
                                          • The 5 areas of well-being: what they are, what they look like in our lives, and how we might take steps to improve them
                                          • Form an action plan and shift the needle towards a healthy, thriving lifestyle
                                          Shared Decision Making Workshop

                                          Running from 14.0017.30 on Tuesday 12 October, to be delivered by Dr. Shaba Nabi (Clinical Lead for a vibrant, inner city practice in Bristol). This session will feature an interactive, practical workshop on shared decision making.

                                          If you have not already, it would be beneficial to watch the 1-hour Awareness Raising webinar we released, in conjunction with Dr. Nabi, in early 2021. To watch it, please click here.

                                          Risk Management Workshop

                                          Running from 14.0017.30 on Thursday 14 October, to be delivered by Dr. Kathy Ryan (GP and Medical Director of BrisDoc). This interactive session will delve into Clinical Risk, Fear, and Courage, exploring our fears behind the cases that keep ups awake and night and discussing the factors which can support courage, enable us to sleep, and – at the same time – keep the patient centre stage.

                                          These sessions are now open to GPs, GPNs, and APNs across the region!

                                          To register your interest in any of these sessions, please contact Jessie Saul at jessie.saul@nhs.net.

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