Remote Consultations

Remote Consultations

Captain Custard 16 April, 2020

Please find below a collection of resources relating to remote consulting.

This collection will be updated regularly, so please do check back soon for more.

Effective Professional Interactions Survival Guide

NHSE Remote Consulting Webinars

Rapid Induction into Telephone Triaging

RCGP Remote Consulting Resources

Red Whale Remote Consulting Survival Guide

Red Whale Remote Consulting Webinar

Responding to domestic abuse during remote consultations

Top Tips for Telephone Triage & Video Consultations

University of Oxford Video Consultations Guide

e-Learning for Health Remote Consulting Modules

Effective Professional Interactions Survival Guide

Provided by: Effective Professional Interactions (EPI)
Cost: Free
Type: Video

This is a twenty-minute video summarising the key points of EPI’s telephone/remote consultation and triage survival guide.

To access, click here.

NHSE Remote Consulting Webinars

Provided by: NHS England (NHSE)
Cost: Free
Type: Webinars

NHSE has several webinars on remote consulting. Specifically, on:

  • How to establish a remote ‘total triage’ model in general practice
  • How to set up virtual hubs
  • Individual and group video consultations

To access, click here.

Rapid Induction into Telephone Triaging

Provided by: Dr. Andy Eaton & Dr. Allison Hutchings
Cost: Free
Type: Text and video

These resources provide actionable advice on introducing and improving telephone triaging in your practice, as well as models to follow.

To access, click here.

RCGP Remote Consulting Resources

Provided by: Royal College of General Practitioners (RCGP)
Cost: Free
Type: Varied

The RCGP has several resources on remote consulting, including videos, under the ‘Remote consultation and triaging’ section of the page linked.

To access, click here.

Red Whale Remote Consulting Survival Guide

Provided by: Red Whale
Cost: Free
Type: Text

Red Whale has produced a written guide offering guidance and support on how to adapt to the dramatic increase in remote consultations, and how to best look after yourself and your patients.

To access, click here.

Red Whale Remote Consulting Webinar

Provided by: Red Whale
Cost: Free
Type: Text

Red Whale has put together a ninety-minute webinar on remote consulting, in which they cover:

  • Minimising and managing risk
  • Safety-netting
  • The differences between video and telephone consultations
  • Triage

To access, click here.

Responding to domestic abuse during remote consultations

Provided by: IRIS Interventions (IRISi)
Cost: Free
Type: Text

A written guide on how to respond to cases of domestic abuse whilst in telephone and video consultations.

To access, click here.

Top Tips for Telephone Triage & Video Consultations

Provided by: NB Medical Education
Cost: Free
Type: Webinar

NB Medical Education is providing a free webinar to help you refresh your telephone triage skills, consult remotely in a safe and effective fashion, and understand how best to safety-net.

To access, click here.

University of Oxford Video Consultations Guide

Provided by: University of Oxford
Cost: Free
Type: Text

This PDF addresses the following five questions:

  • When are video consultations appropriate?
  • How can a GP practice get set up for video consultations?
  • How do I do a high-quality video consultation?
  • How do patients do video consultations?
  • What is the research evidence for the quality and safety of video consultations?

To access, click here.

e-Learning for Health Remote Consulting Modules

Provided by: Health Education England (HEE)
Cost: Free
Type: e-Learning

e-Learning for Health has several e-Learning packages available on remote consulting generally, and telephone and video consultations in particular.

To access, click here.

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