This short course describes the Accessible Information Standard (AIS) and how it applies to your role, and your organisation.

An interactive resource to support all health and social care staff to effectively apply and follow the Accessible Information Standard.

This course describes the Health and Safety Executive's (HSE) requirements to report accidents and incidents in accordance with the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR).

Supporting administrative staff in sorting, signposting and delivering administrative triage.

The aim of this webinar is to increase learners’ knowledge and understanding of the processes and procedures used in General Practice.

This short course provides an overview of the role and competencies of the care navigator and the principles of care navigation within general practice.

This informative course is designed for new or aspiring managers in general practice. The course covers a range of management styles and describes the qualities of a good manager. It also includes information on visions and values.

A short course aimed at helping managers at all levels to introduce, plan, embed and review change initiatives in general practice.

For non-clinical and clinical members of staff who book appointments for patients and modify session and slot properties in the Appointment Book.

For non-clinical and clinical members of staff who configure the Appointment Book.

This course is aimed at all managers who have line management responsibility and would appraise team members. It covers Exploring Appraisals, Giving Feedback & Having Difficult Conversations, and Setting Targets & Ongoing Performance Management. The session also include some opportunities to practice these skills.

Understanding the appraisal process and what areas should be covered in an appraisal.

Appreciative inquiry is practical. Not something you can learn in a couple of hours. You have to do it as much as reading about it. Thinking about how we are using Appreciative Inquiry and how it is influencing our thoughts and feelings will help us develop, embed, and share the practice.

This module explores the power dynamics in the new integrated care system and how to maintain an influential Primary Care voice.

A learning resource developed by health psychologists to build behaviour change knowledge and skills.

This session will highlight the fundamental role of every single person within the healthcare system in building a positive, supportive culture, and offer guidance on the measures that individuals can take to bring about positive cultural change.

This short course is designed to improve your knowledge of the issue of bullying and harassment in the workplace. This course will also update your awareness of complying with current legislation and its application within your organisation.

This course will help you to understand the eight Caldicott principles and how they link to the need to maintain confidentiality within general practice.

Learn how you can contribute and play your part in shaping a low carbon NHS that delivers exceptional care while safeguarding the health of future generations.

Non-clinical staff working in general practice have seen their roles expand and they can be called upon to act as care navigators and also to manage incoming correspondence. This, in turn, frees up clinical staff to focus on seeing patients by reducing their administrative workload, but also ensures that patients receive the appropriate level of care when and where they need it. This masterclass covers both care navigation and correspondence management. Part 1 focuses on care navigation and Part 2 on correspondence management. Each of the nine modules, which make up the two masterclasses, includes a short quiz to reinforce learning.

Non-clinical staff in general practice have seen their roles expand and they can be called upon to act as care navigators and also to manage incoming correspondence. This, in turn, frees up clinical staff to focus on seeing patients by reducing their administrative workload but also ensures that patients receive the appropriate level of care when they need it and where they need it. This second masterclass covers Correspondence Management and, like the first part, each module has a quiz at the end to reinforce learning.

In all sectors, change is widely encountered and it is said that we are in a constant state of change. Healthcare is constantly evolving and there is a need to ensure that change is managed correctly if the desired objectives are to be achieved. This masterclass enables the learner to understand what change management is, the principles of change management, the models used to effect change, how to overcome resistance to change, and the need for continuous improvement.

This short course explains what a chaperone is and the role of the chaperone in general practice.

This training is GMC and CQC Aligned, Culturally Sensitive, Interactive, Focused on Primary Care Settings, provides an In-Depth Understanding of Intimate Examinations, and covers Safeguarding and Reporting.

The programme outlines the fundamentals of cleaning to everyone within the NHS family, with the aim of reducing the risks of cross-infection during the care of our patients, and promoting confidence in our patients and service users in continuing to access NHS services.

This course is an introductory course aimed at non-clinical staff, who will be viewing and using clinical coding in their day-to-day work.

For clinical and non-clinical members of staff who are responsible for creating and/or modifying clinical templates in EMIS Web.

This module will help you, as a manager, identify and understand some of the principles and processes of successful coaching, and recognise how these can support your team and organisation.

This half-day SNOMED training course is designed for clinical coders of all experience levels, providing you with the essential techniques and knowledge to confidently find the correct codes for your primary care team.

This topic will explore how to collaborate across statutory partners and communities at place levels.

This topic will explore the different approaches to ‘Collaboratives’ as ways of working together across organisations and sectors at Place, across Providers and at System level.

A short guide on how to introduce the topic of complaints into your practice, with guidance videos and documents.

The aim of this training session is to improve patient experience, provide practices with training, support, and confidence to manage complaints appropriately, allow practices to identify areas for quality improvement, improve information available to patients on practice websites, improve collaborative working across BNSSG and reduce the number of formal complaints being received.

This short course aims to ensure that all staff working in general practice across the UK are aware of the correct complaints procedure, and their individual and collective roles in ensuring compliance with current legislation.

The intended audience for this course is any member of staff that needs to write and create Concepts on behalf of their practice.

A short guide on how to introduce the topic of confidentiality into your practice, with guidance videos and documents.

This course provides an overview and an understanding of staff and patient conflict, how to recognise it, and how to react to possible conflict in the workplace. The learner will also gain an understanding of, and be able to acknowledge, the need to support colleagues who have experienced conflict.

Consent is a crucial element of medical ethics, based on the concept of the person and the fundamental dignity and equality of human beings. This course explains the need for consent before any type of medical examination, test or treatment can be undertaken, how to obtain consent and how to assess capacity to consent.

For clinical and non-clinical members of staff who add consultations into the patient’s Care Record in EMIS Web.

This module explores the challenges facing primary care leaders in balancing the strategic and operational – working on the business as well as doing the business. It is designed to help you step back and reflect on how can you find the space and capacity to move out of the busyness into more virtuous cycles of improvement.

The Cultural Competence elearning tool is made up of three 20-30 minute learning sessions. The purpose of the tool is to support staff in the NHS to gain knowledge and understanding of the issues around culture and health; and how this might influence health care outcomes.

This course will look at key HR considerations for the CQC. We will focus on robust recruitment and vetting processes as well as the importance of inductions. Workforce planning and skills development will also be explored, as well as ensuring appropriate supervision and appraisal processes are in place. We will also cover the necessary policies and safeguards that are expected as well as governance around colleague files and audits.

This course provides an overview of the Care Quality Commission (CQC) and has been designed for all staff working in general practice.

This course is comprised of six modules. The third module focuses on the Key Question (Effective).

This course is comprised of six modules. Module 4 covers whether the services are caring.

This modular course has been designed to introduce the Care Quality Commission (CQC) and to help practices effectively understand the CQC’s assessment process. The course is comprised of six modules. The first gives an introduction to the CQC, and the remaining modules will focus on the five key questions asked by the CQC.

This course is comprised of six modules. The first module presented an introduction to the CQC and each of the subsequent modules will focus on one of the five key questions; starting with Safe.

This course is comprised of six modules. This module focuses on the fifth key question; 'Are services responsive?'

This course is comprised of six modules. This final module focuses on the key question; 'Are services well-led?'

A short quiz to help enhance learners' knowledge of the Care Quality Commission.

This training is designed for clinical and non-clinical staff who are involved with recording flu vaccinations on EMIS Web.

This course aims to help you understand what effective customer service skills are and how to improve customer services across your organisation.

Understand the role and responsibilities of the GP as Data Controller, including legal duties, governance structures and accountability.

Explore the rights of data subjects with a practical focus on managing Subject Access Requests (SARs) efficiently and lawfully.

Learn how to protect information, manage security risks and respond effectively to data breaches in line with legal and regulatory requirements.

Understand Data Protection Impact Assessments (DPIAs) and how to use them to identify risks early and strengthen preventative governance.

Explore good records management, the role of the DPO and how to provide strategic assurance that supports a culture of compliance and accountability.

This session is also aligned to the new data security standards that came out of the National Data Guardian’s 2016 review. It therefore meets the requirement for Level 1 staff training in data security.

Working in a GP practice or healthcare setting can mean managing difficult interactions with patients, relatives, or even colleagues — often in high-pressure situations. This practical workshop equips staff with the awareness and tools to handle challenging behaviour calmly and professionally.

A short course providing a comprehensive overview of the challenges of dealing with violent and abusive patients.

This short course will help you understand what is meant by the term dementia, how it affects patients, and what you can do to support people living with dementia, in general practice.

A short course describing the Mental Capacity Act (NI) 2016 (MCA) and in particular the use of the Deprivation of Liberty Safeguards (DoLS).

This session has been developed to help receptionists working in community-based care settings to recognise the signs of potentially life-threatening conditions and escalate patients appropriately. Receptionists are often the first to engage with a patient with acute health needs and this session aims to provide information and guidance in initial patient assessment.

The DLS IT Skills Pathway provides access to quality assured, customisable learning and assessment products including basic digital literacy skills, a range of Microsoft Office products and a digital capability self assessment. It has been developed to provide an officially recognised route of learning for the whole workforce.

By the end of this short course, you will understand how to utilise your workstation correctly and subsequently minimise the risk of long-term musculoskeletal problems due to poor posture and the poor positioning of your equipment.

This course introduces Document Templates in EMIS Web. It is provided for staff who wish to develop skills to create and manage document templates effectively.

Understand domestic violence and abuse, and how you can identify and support people who may be experiencing it.

This course will provide the learner with a comprehensive overview of the duty of candour, the surrounding legislation, and a guide for its implementation within your organisation.

A short guide on how to introduce Duty of Candour into your practice, with guidance videos and documents.

Aimed at managers, the focus of this module is for you to appraise your management skills and identify how you can make improvements. This should be a continual process and should include contingencies for staff changes, where there will be a period when the team dynamic is altered. In addition, staff retention will also be addressed.

This course describes how to effectively administer and oversee the NHS medical records management obligations of your organisation within the guidelines of the 'Records Management Code of Practice: A guide to the management of health and care records 2023'.

This short course describes how to effectively and legally record patient interactions.

This course is for anyone who requests, issues or signs electronic prescriptions as part of their job role.

This programme aims to provide individuals with a basic understanding of why the use of a standardised language at the point of care across the NHS can provide benefits, as well as a basic introduction to SNOMED CT. It highlights the value of capturing structured data in an electronic health record versus just using narrative or unstructured eNotes.

This course is for anyone who creates and amends e-referrals as part of their job role.

The world of employment law is ever changing. This course will cover the legislative changes but also how to manage these changes internally and support you in introducing any new measures and policies.

A short accredited course for people who are new to general practice. The course covers a) what is general practice and how does it work within an integrated care system, b) how general practice is staffed, c) clinical patient record systems and how data is stored, and d) looking afer yourself and those around you.

The Environmentally Sustainable Healthcare (ESH) programme aims to provide the healthcare workforce with the knowledge and skills to deliver healthcare for financial, social and environmental sustainability.

Understand how to respect the diversity of all the individuals you work with, and how to ensure you treat everybody fairly.

Now practices are using online triage systems, and when the triage is being done by clinicians, it is even more important that signposting is embedded into the process, to ensure the right patient is seen by the right person at the right time. This 3-hour session will enable nonclinical teams to: Safely sign post using the tools provided to them. Read between the lines when a patient is asking for an appointment Negotiate with patients who are demanding an appointment Challenge patients’ misconceptions about capacity and access Confidently manage challenging situations

Customer service skills require patience, consistency and resilience. How to make it look easy is a skill in itself. This 3-hour session will look at ways to improve the relationship between the patient and the receptionist/care-navigator. It will focus on Building relationships, Negotiating with patients, Working as a team, Telephone skills, Face to face encounters and Reflective learning.

This Fire Marshal course provides essential knowledge to help you confidently carry out your duties, whether your learning the role for the first time or refreshing your existing fire safety skills.

This course provides an overview of the fire warden's role and responsibilities within your organisation.

This training is for team members involved in running the FP34D claim on behalf of the practice.

This course details NHS/HSC fraud and its components. It also describes NHS fraud prevention along with an overview of the NHS Counter Fraud Authority (NHSCFA-UK).

A short course describing the freedom to speak up process and how employees can effectively report any concerns they may have. This course is applicable to all those working in general practice throughout the UK.

This training is for everyone wherever they work in healthcare and explains in a clear and consistent way what speaking up is and its importance in creating an environment in which people are supported to deliver their best. It will help you understand the vital role you can play and the support available to encourage a healthy speaking up culture for the benefit of patients and workers.

This course is designed to reinforce the managerial aspects and understanding of the ‘freedom to speak up’ process. It adds to prior knowledge and further demonstrates the listening and supporting actions you should undertake when a staff member reports an issue through their management chain.

An interactive elearning programme providing general practice teams with the evidence, current best practice, and resources to support access improvements that benefit all patients and staff.

For the first time we have all 4 generations - BABY BOOMERS, GENERATION X, GENERATION Y and MILLENNIALS - in the workplace at the same time. This brings a wealth of diversity in motivations, values, perceptions and understanding. It may also bring some challenges as we may struggle to understand why some things appear important to someone else and not to another. This module will help you to identify & understand some of the principles & approaches to successfully acknowledge & recognise the generational differences in Values, Perceptions & Motivations.

This course is for admin staff and/or Registration Clerks who process and manage GP2GP transactions as part of their role.

This course is for admin staff and/or Registration Clerks who process and manage GP2GP transactions as part of their role.

This module has been designed to help line managers working across the NHS in England to have positive and effective conversations with staff. It highlights good and bad practice for line managers regarding conversations on annual appraisals, pay step conversations and general supervisory meetings.

Understand emotional intelligence, plan difficult conversations and give feedback effectively.

An introduction to and overview of aspects of Office, Electrical & Fire Safety and the accompanying regulations.

This elearning programme has been developed to support champions in understanding their role. The session is intended for all appointed Health and Wellbeing Champions to complete.

This Masterclass has been designed to support individuals with health and safety responsibilities working in general practice. Comprising of three modules, the first gives an overview of health and safety legislation, the second focuses on managing risks and issues effectively, and the third module focuses on COSHH management.

This webinar is designed for NHS staff who are new to working in General Practice and will be required to enter coded data into the patient record.

This e-learning module is aimed at anyone who would like to be able to deliver feedback to other people in an effective way. It may be particularly useful for managers of individuals and teams who play a key role in developing others.