A short course to introduce social media and explain how to set up effective pages for your practice on Facebook and Twitter.

A short, informative course describing what is meant by the term ‘working at height’ and how to work safely and legally above ground level.

This topic will explore who leads in a systems context and how to lead across boundaries.

This course is designed to reinforce your understanding of whistleblowing. It adds to prior knowledge and further demonstrates the listening and supporting actions you should undertake as a manger when a staff member reports an issue through their management chain.

A short course describing whistleblowing and how to report any concerns that you may have. This course is applicable for those working in general practice throughout the UK.

This training is for clinical and non-clinical staff who would like to optimise the effectiveness with which they view clinical information in the Summary tab of the patient’s Care Record.

This programme is about you: discovering yourself and gaining insight into your personality at work. It will provide lots of opportunities for you to consider how you behave, and the impact that this has on others around you. You will also have the chance to think about how you can adapt your style in order to get the best out of your work relationships.

This elearning resource provides people working and learning in the NHS with the knowledge and skills to recognise and respond to sexual misconduct. Completing this training will support learners to have sensitive conversations with colleagues about sexual misconduct.

A short course enabling those working in general practice to understand how the 2023 changes to patient access have been implemented, what all practice staff should know, and what they need to do to maintain compliance.

This eLearning course will show how to make sense of and streamline the PPA process, which will enable any errors to be spotted and ensure that practices do not neglect to claim all possible reimbursement.

A short and informative course aimed at helping employers and line managers understand the effect of the menopause and how it can impact individuals in the workplace.

This short course will provide an overview of Integrated Care Systems (ICSs) and how general practice fits into the ICS model.

This short course has been designed to provide receptionists and administrators who are new to general practice with an overview of how general practice works, covering a range of subjects from contracts to governance.

A short course that provides an overview of health inequalities and some useful advice for overcoming the barriers that cause health inequalities.

This module aims to provide an introduction to the topic of inclusion. It is suitable for anyone who is starting to explore this topic or as a refresher for people who already know a little about the basics.

The subject of the UK GDPR, the terminology used in the regulation, the rights of data subjects, what constitutes data breaches and how to manage and report a data breach are all explained in this course. Learners will also understand what is meant by the terms 'data mapping' and 'data protection impact assessments', including how to conduct them.

A short course which will provide a comprehensive overview of trans healthcare.

For those in leadership roles, effective time management is vital. It helps you manage your time so you're more likely to achieve your goals - and in a way that benefits your whole team.

This session gives you the opportunity to think differently about the everyday challenges you may face at work, so you become more imaginative and responsive in your approach.

Tier 2 is for patient-facing staff and is a full-day face-to-face session.

Tier 1 is for non-patient facing staff and is a 1-hour interactive webinar.

The Oliver McGowan Mandatory Training on Learning Disability and Autism is the government’s preferred and recommended training for health and social care staff. Oliver’s training is delivered in 2 Tiers. Staff need to complete either Tier 1 or Tier 2. The first part of both Tier 1 and Tier 2 is this elearning. Everyone will need the elearning regardless of where they work and the Tier of training they require.  

A short guide on how to introduce team building into your practice, with guidance videos and documents.

This training is for clinical and non-clinical staff who manage and action tasks within Workflow Manager as part of their role.

This learning package introduces health and care staff to best-practice principles in maximising the potential of the employees they manage or work with, and to help staff develop their understanding in this area. Some people call this process of maximising employee potential 'Talent Management'.

This short course explains what a tabletop exercise is, and how your organisation can benefit from it.

"System Leadership" is a term which is becoming increasingly common in the service sector, voluntary organisations, the public sector and the NHS. This module will look at the context, practice and challenges of system leadership.

This training is for non-clinical members of staff (e.g., Practice/Operations Managers, IT/Data Leads) responsible for configuring EMIS Web at an organisational and/or user level.

This training programme has been developed to support GP practice staff and complement the new online GP registration service, to reduce the risk of worsening health inequalities for the homeless population.

It is inevitable that from time to time staff will leave the organisation. If left unplanned, staff turnover can negatively effect the smooth running of any department. This is especially important when considering leadership roles. Succession Planning involves taking a systematic approach to identifying and developing internal staff members, so that they may assume leadership roles as and when they become available. This ensures that you never have a gap in the organisation for which another employee is not prepared, and that leadership continuity is assured.

If work-related stress is affecting you personally, understanding its causes, recognising the signs, and putting strategies in place to avoid or deal with it should help you minimise the impact it has on you. Gaining a better understanding of work-related stress could also make you a far more effective manager. It can help you recognise management behaviours which have a positive and negative impact on stress at work, and help you improve the support offered to staff who suffer from stress.

This elearning programme can be used as a tool to support health and social care organisations with workforce planning. The programme is made up of six steps which will guide the health and social care professional through the principles and activities of planning. It is aimed at anyone who engages in service redesign, restructures and reorganisations but can be appropriately scaled to suite the users’ need dependant on the size of the change.

A short course designed to inform and educate the learner on the importance of understanding when, why and how to report a significant event or a patient safety incident in general practice.

This short course is designed for all staff working in general practice throughout the UK. The course explains the importance of being able to recognise the signs of sepsis and the correct actions to be taken in order to enhance and safeguard patient safety.

This training is for members of staff who are required to create more sophisticated searches in EMIS Web, using multiple rules, features, and criteria (we recommend that you attend the Basic Searches and Reports training first, before taking this course).

This training is for clinical and non-clinical members of staff who are tasked with running searches and reports on a regular basis, i.e., to identify patient cohorts, for PCN / ICB data requirements, etc. It is also for members of staff who create or amend basic searches and reports.

Understand the Level 2 requirements of the Safeguarding Children stipulations from the Royal College of Paediatrics and Child Health from 2014.

Understand the Level 1 requirements of the Safeguarding Children stipulations from the Royal College of Paediatrics and Child Health from 2014.

Level 1 is for non-clinical staff and provides an introduction to Safeguarding Children and Young People.

Understand the responsibilities of the key organisations in terms of safeguarding adults.

Understand how to safeguard vulnerable adults in your day-to-day work.

Level 1 is for all staff working in health and care settings, and provides an introduction to the requirements and responsibilities for Safeguarding Adults.

A course introducing and explaining what risk assessments are, how they are carried out and why we need them in the primary care environment. Included in this course is a section specifically designed to explain COSHH and related regulations.

This course will provide the learner with the necessary skills and knowledge to enable them to effectively carry out Basic Life Support (BLS), it includes the use of an automated external defibrillator on an child. This course is appropriate for anyone working in general practice throughout the UK.

This course will provide the learner with the necessary skills and knowledge to enable them to effectively carry out basic life support (BLS), it includes guidance on the use of an automated external defibrillator (AED). This course is appropriate for anyone working in general practice throughout the UK.

This e-learning is suitable for anyone interested in the impact of change, and for anyone wanting to strengthen their resilience by developing their adaptability.

This training is for non-clinical members of staff responsible for registering patients and monitoring the registration workflow in EMIS Web.

Module 4 concludes the Receptionists in General Practice masterclass. It continues to provide the learner with an increased understanding and knowledge of the role of a receptionist in general practice. This module looks at access, disability, LBGTQ+, Veterans and health and safety. The purpose of this final module, and the three previous modules, is to enable the learner to gain an insight into the many elements associated with receptionists and how they can achieve success in their role.

Module 3 of this masterclass continues to provide the learner with a deepening knowledge of the receptionist's role in general practice, with particular attention to conflict resolution and complaints. The purpose of the four modules of the course is to enable the learner to gain an insight into the many elements associated with receptionists and how they can achieve success in their role.

Module 2 of this masterclass provides the learner with a continued introduction to the receptionist's role in general practice, with attention to communication and telephone skills. The purpose of the four modules of the course is to enable the learner to gain an insight into the many elements associated with receptionists and how they can achieve success in their role.

Module 1 of this masterclass provides the learner with an introduction to the receptionist's role in general practice, in particular, etiquette, behaviour and confidentiality. The purpose of the four modules of this course is to enable the learner to gain an insight into the many elements associated with receptionists and how they can achieve success in their role.

The aim of this learning session is to introduce the Reasonable Adjustment Digital Flag and how this can be used to address some of the significant health inequalities experienced by people living with a disability or impairment.

This training is for any member of staff that needs to write and create Protocols on behalf of their practice.

A short guide on how to introduce process mapping into your practice, with guidance videos and documents.

This short course explains and illustrates the principles of providing privacy and dignity for patients within your care.

This course is for anyone who is new, non-clinical GP Practice staff who are unfamiliar with the NHS and the IT systems used in healthcare.

This mandatory training course has been aligned to the Skills for Health Core Skills Training Framework (CSTF)

This training is for non-clinical members of staff involved with reviewing, requesting, and amending patient medications.

Understand what is meant by the term "pandemic" and the NHS guidelines on preparing and managing during a pandemic.

This course will give you the tools to ensure you are effectively marketing your practice for maximum impact.

Our programme of support for new members of practice or PCN management staff is tailored to their individual roles. Through a series of sessions we introduce them to different aspects of general practice, and to the One Care teams who will be able to support them in their job. We also provide contacts for system partners.

The purpose of this masterclass is to provide learners with a thorough introduction to practice management in primary healthcare. Module 6 is the final module in this masterclass and it centres on elements of complaints, whistleblowing and significant events.

The purpose of this masterclass is to provide learners with a thorough introduction to practice management in primary healthcare. Module 5 centres on elements of patient safety and standards, along with medical equipment and testing.

The purpose of this masterclass is to provide learners with a thorough introduction to practice management in primary healthcare. Module 4 centres on leadership, values and the NHS Constitution.

The purpose of this masterclass is to provide learners with a thorough introduction to practice management in primary healthcare. Module 3 centres on contracts, revalidation, CQC and indemnity.

The purpose of this masterclass is to provide learners with a thorough introduction to practice management in primary healthcare. Module 2 centres on strategy, business planning, managing change and continuous improvement.

The purpose of this masterclass is to provide learners with a thorough introduction to practice management in primary healthcare. The course aims to introduce and cover all the elements of practice management in six digestible modules. Module 1 focuses on recruitment, staff, training and confidentiality.

This course is intended to support staff responsible for looking after the finances of General Practices.

We help practices understand the funding streams available to them and how to maximise income from them. This includes advice on how best to monitor income,how to create budgets and how to create cashflow forecasts. We also offer reviews of your practice finances and claims process. This confidential assessment can identify areas for improvement, as well as giving you the reassurance that your processes are robust.

All staff working in healthcare should understand the fundamental components of patient safety. This short course explains four key elements of patient safety and what everyone working in healthcare can do to ensure that patient safety is not compromised.

This training is for non-clinical and clinical members of staff responsible for keeping patient information up-to-date and accessible in EMIS Web.

This training is for non-clinical members of staff who are responsible for configuring and enabling online patient record access in EMIS Web.

This course is aimed at leaders and looks at the basics of patient experience work. It explores key concepts and challenges, and looks at why patient experience matters. It will also run through the essential patient experience evidence sources – how to find them, and how to start making sense of them.

This training is for non-clinical members of staff, responsible for summarising patient records within the practice.

A programme of support for new members of practice or PCN management staff which is tailored to their individual roles. Through a series of sessions they are introduced to different aspects of general practice, and to the One Care teams who will be able to support them in their job.

Learning modules to provide NHS health and care staff with project and change management knowledge and skills.

This course is for anyone who is responsible for online services at GP practices.

For training on the configuration of the NHS App on EMIS.

Resources to help practices encourage use of the NHS App include: • guidance and promotional materials for patients • App functionality guidance for practices • strategies and case studies for increasing use of the App • best practice for SMS messaging • access to training for staff and patients • links to local organisations providing support • FAQs

This training is for new starters in administrative roles, e.g., reception/prescription teams, and other members of staff who need to view but not add patient information.

Helping staff to understand and comply with the national data opt-out policy.

This short course is aimed at all staff working in general practice.

Pre-booked bespoke training, via MS Teams / video

Pre-booked bespoke training, via MS Teams / video

Pre-booked bespoke training, via MS Teams / video

Pre-booked bespoke training, via MS Teams / video

Pre-booked bespoke training, via MS Teams / video

Pre-booked bespoke training, via MS Teams / video

Pre-booked live training via MS Teams.

Pre-booked live training via MS Teams.

Pre-booked live training via MS Teams.

Pre-booked live training via MS Teams.

Pre-booked live training via MS Teams.

Pre-booked live training via MS Teams.

Pre-booked live training via MS Teams.

Pre-booked live training via MS Teams.

Pre-booked live training via MS Teams.

Pre-booked live training via MS Teams.

Pre-booked live training via MS Teams.

Pre-booked live training via MS Teams.